At this moment we only ship within the USA and Canada. 

We ship all orders at this time through USPS-Standard mail, or UPS. Orders are processed and shipped within 2-3 business days.

***During high peak times such as Black Friday, Small Business Saturday, Cyber Monday and Christmas, orders will ship out within 8 days.**

What is the total delivery time for my order?

Your order will be processed in 2-3 business days (Monday-Friday). Our shipping time is 5-8 business days (Monday-Friday) in USA and Canada.

Shipping is FREE for orders $60 or over $60.

OUR SHIPPING RATES for USA and Canada.

 

 What is our order Cutoff time?

Our order cut-off time is 12:00 AM {(GMT-5:00) Central Standard Time (New York time)}

Which locations do you deliver to?

We ship all orders to anywhere in the United States and Canada.

How do I check the status of my order?

You will receive email notifications from time to time. You may also track your order status on our Order tracking page.

 

What should I do if the tracking number I receive is not working?

We ensure our delivery alerts help you stay on top of orders. If the tracking number does not work, we

recommend you try tracking with the order number. Alternatively, you may contact our customer service team. Our email is info@OOLIBEAUTY.COM.

What can I do if I don’t receive my order?

If you don’t receive your order at the estimated time, it could mean either your order is delayed or is lost.

You may contact our support team to know the exact location of your order.

What should I do if I receive a damaged item?

You may contact our customer service team from  info@OOLIBEAUTY.COM or

Phone: +1 (800) 379-9131

 I'm having problems with the tracking :(

Sometimes the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via info@oolibeauty.com. We can get an answer for you.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email info@OOLIBEAUTY.COM.