**CUSTOMER SERVICE EMAIL: CUSTOMERSERVICE@OOLIBEAUTY.COM
Where does OOLI ship?
OOLI currently ships to the 50 states, including US territories and Canada. You may experience longer delivery times when shipping to Hawaii, Alaska, US territories, and remote areas of Canada
We are working on bringing OOLI everywhere around the world. Tag us @OOLIBeauty to let us know where you live!
Shipping to the U.S. and Puerto Rico.
Shipping is FREE for orders over $60
We ship all orders at this time through USPS-Standard mail, or UPS. Orders are processed and shipped within 2 business days. During high peak times such as Black Friday and Christmas, orders will ship out within a week. We will have items processed as fast as possible.**
**WE ARE A NYC BASED COMPANY AND ARE EXPERIENCING LONGER THAN AVERAGE SHIPPING TIMES AND DELAYS DUE TO COVID-19**
Shipping to Alaska, Hawaii, or US Territories will be at least 20 days**
Orders processed after 5pm will be started the next business day.**
I'm having problems with the tracking :(
Sometimes the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via email@example.com. We can get an answer for you.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email firstname.lastname@example.org
Are there limitations with shipping fragrance in the U.S.?
Since fragrance is considered a Hazardous Material (HAZMAT), the U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Alas, fragrance products and samples cannot be shipped to Alaska, Hawaii, U.S. Territories, PO Boxes or APO/ FPO addresses. All orders containing Hazardous Materials must be shipped via standard ground shipping methods and cannot be shipped via expedited shipping methods.