FAQs – OOLI BEAUTY

OOLI is an organic, nut free, paraben free, and SLS free hair care line that is specially formulated for locs.

No, OOLI can be used by anyone with textured hair but it really does well for those who wear locs as the products barely leave any buildup.

Our Loc'd & Loaded Gel contains 1% Denatured Alcohol. None of our other products contain alcohol.

We are a direct-to-consumer brand. You can only purchase OOLI online.

Yes! Post a picture on Instagram or Twitter of you with our products and your fresh twist and use #myoolitwist in your post. Then email us a link to the picture at info@oolibeauty.com! We're excited to work with you!

Yes! Please sign up for our email list to hear about #OOLIonTour.

 

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Refund policy


OOLI aims for 100% customer satisfaction. We have a 10-day return policy should you need to return your unopened items. Please email us here: info@OOLIBEAUTY.COM.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards and t-shirts cannot be returned
To complete your return, we require a receipt or proof of purchase.

We can only issue partial refunds or credit for opened items or partially used items, any item not in its original condition, is damaged or missing parts for reasons not due to our error.

WE DO NOT ACCEPT RETURNS ON SALE ITEMS

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

WE DO NOT MAKE REFUNDS ON SALE ITEMS

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at INFO@OOLIBEAUTY.COM.

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

How many days do you have a return policy?

10 days return policy.

What is the restocking fee?

No restocking fee.

How can customers return products?

: By Mail.

How Will Customers Get the Return label?

: For defective products: Customer responsibility

: For customer remorse: Customer responsibility

Who will bear the shipping cost?

For defective products: The customer has to bear the actual shipping cost.

For customer remorse: The customer has to bear the actual shipping cost.

The product conditions that we allow for returns? NEW only.

 

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